Returns

Clear exchange rules before and after delivery.

A practical return policy that protects both the customer and the store while keeping orders clean.

Before delivery

Customers can ask to change size, color, or item before the order is dispatched, depending on stock availability.

If the customer wants to cancel before dispatch, the team can cancel the order from the admin dashboard.

If an item is unavailable, the team can offer an alternative or cancel the order before delivery.

Exchange requests should be sent as soon as possible with order number, product photos, and the reason for exchange.

Items should be unused, clean, and in original condition for an exchange request to be accepted.

Products damaged by use, stains, missing packaging, or incorrect handling may not be accepted for exchange.

Size exchange depends on the same product being available in the requested size.

If the size is unavailable, the store may suggest a different product or wait for a restock.

Delivery fees for exchange can be handled according to the store’s local policy and customer location.

Because the store uses cash on delivery only, refunds and cancellations are handled manually by the store team.

Cancelled orders do not earn loyalty points.

If points were already awarded and the order is later cancelled, the admin system can reverse the points.